The Future of Staffing: What Technology Means to the Employment Space

Technology has changed so much in the employment space over the past couple of years. Information technology has created entirely new industries such as digital marketing and data science, while many existing industries have been so thoroughly innovated that they might well be recognizable to people from the 1970s.

Even the kinds of skills needed by employees are changing. The World Economic Forum’s 2018 Future of Jobs Report indicates that “soft” skills such as creativity, communication, and problem-solving have been increasing in importance compared to hard, technical skills.

And yet, despite these advances across the board, staffing seems to be stuck in the stone age. Sure, there are online job boards and employment services like LinkedIn that aim to more easily connect employers and jobseekers, but it all boils down to the tired, well-worn, and inefficient process of reviewing resumes and interviewing applicants on company time.

The staffing storm

All that’s about to change, however. A storm is brewing in the staffing space, with a variety of digital revolutions taking place that are set to change the way employment works.

The dedicated staffing industry itself is getting a sea change, with staffing firms racing to adapt to new practices and innovations. Meanwhile, Millennial attitudes to staffing are affecting the way people do business, driving trends that staffing firms have to watch out for.

Artificial Intelligence and Machine Learning

Artificial intelligence has changed the game by improving the way jobseekers are matched with employers. Empowered by intelligent algorithms, staffing agencies and platforms are easily able to match jobseekers with employers by taking their qualifications, skills, and past performance into account.

Companies are able to rapidly and efficiently prune their shortlists of applicants, making it easier than ever to discover the right people for the job. The quality of candidates is also overall more effectively assessed thanks to AI-driven metrics and analytics.

Big Data

Data science is among the most important industries today, and agencies are finally unlocking the siloed data that they’ve been sitting on for years since the beginning of the digital revolution. By harnessing this data, they’re able to generate predictive analytics that can contribute to every stage of talent acquisition, including determining who should be contacted.

Intelligent use of data has also led to the optimization of recruitment, for instance identifying what jobs are most in demand at what locations, and guiding campaigns to that effect.

Mobile Technology

In 2017, mobile web traffic share breached the 50% mark for the first time, highlighting the meteoric growth of the smartphone and mobile browsing. Meanwhile, more and more business is being done on phones, including the process of looking for a job. Millennials in particular prefer to text or use free chat apps, rather than take calls from potential employers.

In response, staffing agencies and platforms have risen to the challenge and created apps and services that take advantage of mobile technology. It’s more convenient than ever to apply for a job on the go, and with location services, social media linkage and push notifications now available to staffing agencies, they’re able to hire people in more engaging and targeted ways than ever.


HR used to be a black box for applicants. People walk in and out of offices without fully understanding the promised salary, scheduling, or even whether or not they got into a company in the first place.

Now, however, it’s a Millennial job hunter’s market, and the new wave of workers is more tech-savvy than ever. They have huge amounts of data available to them, and have their pick of employers, all while being more particular than ever when it comes to choosing a company for its culture and values, as well as the opportunities for personal growth, not just career growth.

The Rise Of Freelancers

Information technology has made the promise of remote work more viable than ever. The result? 56.7 million Americans freelanced in 2018, making up one-third of the workforce.

Now, the way of thinking extends even beyond the allure of telecommuting. More people want to be in charge of their own schedule than ever. And it’s not just the usual suspects like laborers or hospitality; a growing number of traditionally full-time workers such as those in the legal industry are slowly adopting contractual work.

Indeed, the projections seem to indicate that in a decade, these irregular, contractual, and freelancing workers may outnumber the full-timers.

For this new breed of workers, regular 9-5 jobs simply aren’t an option, and today’s companies need to provide flexible opportunities if they want to entice new employees.

What does this mean for temp staffing?

In the past, temp staffing has had something of a negative reputation in the employment world. Whether it’s because of the incorrect association with transient workers who are disloyal and simply come and go as they please, or because it’s thought that temp workers are unskilled, this reputation has been around for as long as there has been the question of whether to hire perm or temp workers.

However, temp staffing is a major beneficiary of the new technologies that are making waves in the staffing space, and it’s ready to have its breakout moment not just as an alternative to traditional employment platforms, but as a direct replacement.

The same artificial intelligence and automation technology that today informs employers and perm staffing agencies, has found a new home in temp staffing firms that are rapidly matching their on-hand staffers with employers looking to fill up shifts in kitchens, hospitals, and hotels. This allows temp staffing firms to supply their partners with qualified, reliable staffers within hours of the time that they’re needed.

Meanwhile, mobile temp staffing apps have arisen to meet the demands of the new sharing economy. Catching shifts or assigning work is now possible from the comfort and convenience of your phone. This makes it easier for anyone to become a temp workers, and for employers to call up a worker. Both workers and employers can be notified by their apps, whenever work or staffers respectively are available, and the system performs all the matching behind the scenes.

And of course, temp staffing agencies are a perfect solution for the wave of freelancers who are occupying a growing chunk of the workforce.

AI-driven automation and mobile technology have a unique side effect for the temp staffing world too: It’s becoming more and more viable to eschew traditional staffing firms and recruitment entirely in favor of using temp staffing as a full-time replacement. Companies have the option to divorce themselves from the process of hiring the workers themselves, simply opening up the shifts that they need fulfilled, and the temp staffing agencies will do all the work in providing the staff.

The Jobletics promise

Jobletics combines the latest AI-assisted and mobile technologies with an intimate understanding of the rising freelancer trend, as well as a desire for transparency in the hiring process, to create a food service staffing platform that is built from the ground up to adapt to any staffing needs.

Whether you need to fill in a couple of shifts in the next three hours, or want to create a regular team of professionals who will work with your own regular staff, Jobletics can address your staffing needs right from your smartphone. We offer high-quality staff, our Jobletes, who are vetted by industry-standard psychometric processes, and who are matched with your needs by intelligent algorithms that use their skills and experience to give you only the most qualified workers.

Sounds like an innovative take on the temp staffing promise, right? But there’s nothing stopping you from taking it to the next level. What if you filled all of your shifts with our Jobletes? There would be no need to manage your own recruitment or staffing requirements, as they’d be moved completely to us. And just as with a regular staffer, you can keep getting the same people if they’ve proven themselves in the kitchen.

All of these are just some of the many advantages that our pursuit of innovation has bestowed upon us. And if you want to keep up with the future of staffing, you’ll need to make it the present for you as soon as possible.

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